FAQs & Troubleshooting |
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- 102/29/2024Introducing the Brother Artspira application
- 202/06/2024I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 302/02/2024How to connect your machine and transfer data to Artspira
- 411/28/2022How to create an account for Artspira
- 511/25/2022How to Continue with CanvasWorkspace
- 609/26/2022Data cannot be saved to a USB flash drive
- 709/26/2022Data cannot be saved to the machine
- 809/26/2022The pattern transferred from the Artspira app does not appear on the screen of the machine
- 909/26/2022[Embroidery machine users] How to retrieve the data transferred from Artspira
- 1009/26/2022[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 1109/26/2022After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 1209/26/2022Multiple data cannot be transferred to the machine at once
- 1309/26/2022Data cannot be transferred even though the machine number has been input. (M5622201)
- 1409/26/2022There is no machine that can be transferred
- 1509/26/2022How to link accounts
- 1609/26/2022How to change the displayed language
- 1709/26/2022How to stop "Send usage information to help improve Brother products and services"
- 1809/26/2022How to unsubscribe from Artspira
- 1909/26/2022[My Connection function users] The login ID displayed in the machine's settings screen is different from the CanvasWorkspace ID
- 2009/26/2022[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 2109/26/2022How to obtain and input PIN of machine
- 2209/26/2022How to disconnect a machine from Artspira using the machine
- 2309/26/2022How to disconnect the machine from Artspira using the Artspira app
- 2409/26/2022How to change the file name
- 2509/26/2022I can not save the data
- 2609/26/2022Using Drawing tool, lines are difficult to draw
- 2709/26/2022With the Drawing tool, the data drawn at the edges in the area is embroidered in the center when embroidering. I want to embroider at the expected position.
- 2809/26/2022The thread may break or come undone
- 2909/26/2022Why are the lines sewn together even though they are drawn apart?
- 3009/26/2022The shape of the drawn line is deformed or the drawn line disappears
- 3109/26/2022In what sewing order are the drawn lines sewn?
- 3209/26/2022I want to use both "Artspira" and "CanvasWorkspace" services on my machine
- 3309/26/2022I cannot verify even if I enter the correct PIN code
- 3409/26/2022I registered with Artspira, but the email/PIN (for account) did not arrive
- 3509/26/2022I cannot log in even after entering my CanvasWorkspaceID and password for Artspira
- 3609/26/2022What should I do if I forgot my CanvasWorkspaceID and password for Artspira?
- 3709/26/2022How to create an account for CanvasWorkspace
- 3809/26/2022About the contents and data treated by Artspira app