FAQs & Troubleshooting
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54 Results
- 112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 210/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 303/25/2016What is the difference between the toner cartridge and the drum unit?
- 403/25/2016Can I print from or scan to Android™ Smartphone?
- 503/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 603/23/2016What can happen if the wrong paper is used in your machine.
- 712/17/2014Stop my Brother machine from automatically redialing a busy number.
- 812/17/2014Change or delete a Group stored at a One Touch/Speed Dial.
- 912/16/2014Can I send a fax without scanning the documents into memory?
- 1012/15/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 1112/15/2014Adjust my Brother machine's Sleep Mode setting.
- 1205/14/2013I am experiencing problems sending a fax, what can I do?
- 1305/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 1405/10/2013Why doesn't the machine answer when receiving a call?
- 1505/10/2013How do I clear the "Awaiting Redial" error?
- 1601/28/2013The keys on the control panel do not respond.
- 1706/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 1803/20/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 1903/19/2012Replace the drum unit.
- 2003/19/2012Replace the toner cartridge.
- 2108/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 2207/19/2011My Brother machine has no power.
- 2304/13/2011How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 2403/23/2011Set up a Group for Broadcasting faxes.
- 2503/16/2011Make copies using my Brother machine.
- 2602/24/2011Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 2702/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 2806/15/2010I can receive a fax, but cannot receive a telephone call.
- 2903/12/2010The paper is skewed when it's printed.
- 3006/03/2009How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 3105/21/2009What does "MACHINE ERROR XX" mean?
- 3203/10/2009Can I buy any MICR toner?
- 3302/12/2009How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 3401/27/2009How do I send a fax to multiple fax numbers? (Broadcasting)
- 3501/27/2009How do I know which receive mode to select?
- 3612/18/2008I am experiencing problems receiving faxes. What can I do?
- 3712/16/2008Why does the display read "Cover Open"?
- 3812/16/2008What does "COMM.ERROR" on the LCD display mean?
- 3912/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 4007/19/2007What is Distinctive Ring and how do I program it?
- 4109/05/2006Vertical streaks appear in my copies.
- 4208/24/2006How do I program the date and time?
- 4308/24/2006How do I clean the Scanner to improve the copy or fax quality?
- 4408/24/2006Why are my sent faxes always received with a black vertical line down the page?
- 4508/22/2006How can I improve the copy quality?
- 4608/18/2006When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 4704/25/2006Where is the full User's Guide? I can't find enough information in the paper manual.
- 4803/16/2006How do I print the received faxes that are stored in memory? (Fax Storage)
- 4903/16/2006When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 5003/16/2006Can I confirm that the FAX was sent correctly?