FAQs & Troubleshooting
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116 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I reduce the size of a received fax on this machine?
- 3What driver package format is supported by my Linux distribution?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Delete print jobs from the print queue.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Functions supported in the Windows 7 built-in drivers
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Pre-Required Procedures (Linux)
- 13Windows 10 Support Information
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17The paper is skewed when it's printed.
- 18I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 19When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23The machine does not print anything.
- 24My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 27Why doesn't the machine answer when receiving a call?
- 28Can I confirm that the FAX was sent correctly?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30Cannot print after a Windows 10 update (June 2020)
- 31Do I need a telephone line to send and receive faxes with my Brother machine?
- 32I cannot print from my computer via USB.
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Print command (cupswrapper) (Linux)
- 39All print jobs are aborted and nothing is printed. (Linux)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44How to identify your Operating System (OS).
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Verify if the Brother machine has a dial tone
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 49In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 50How can I clear the "PAPER JAM" error message?