FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 3My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Delete print jobs from the print queue.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7How to identify your Operating System (OS).
- 8The paper is skewed when it's printed.
- 9Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 10How can I clear the "PAPER JAM" error message?
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 15The machine does not print anything.
- 16Why doesn't the machine answer when receiving a call?
- 17A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19I cannot print from my computer via USB.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Change or delete an existing One Touch or Speed Dial number.
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28To install the printer driver easily using a tool. (Linux)
- 29Uninstall printer drivers (Linux)
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33Replace the toner cartridge.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Pre-Required Procedures (Linux)
- 36Open the Control Panel (For Windows)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Why doesn't my Brother machine have a dial tone?
- 40I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42What is Distinctive Ring and how do I program it?
- 43I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 44Can I confirm that the FAX was sent correctly?
- 45What can happen if the wrong paper is used in your machine.
- 46I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 47I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 48Can I buy any MICR toner?
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)