FAQs & Troubleshooting
Popular |
170 Results
- 1How do I clean white or black spots on printed documents?
- 2The printer status is Offline or Paused.
- 3I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 4How can I improve poor print quality ?
- 5I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 6How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Change the quality of the faxes I send (Fax Resolution).
- 9Change the printer driver settings (Windows/macOS)
- 10Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11How do I load legal size paper in the paper tray?
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14Document Jam
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17How do I know which receive mode to select?
- 18I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Verify if the Brother machine has a dial tone
- 21"Paper Jam Inside" error appears on the LCD. What should I do?
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23Why doesn't the machine answer when receiving a call?
- 24My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 25Open the Control Panel (For Windows)
- 26How to identify your Operating System (OS).
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28The paper is skewed when it's printed.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30My Brother machine misfeeds paper.
- 31"Paper Jam Rear" error appears on the LCD. What should I do?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 39Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 40I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 41What does "COMM.ERROR" on the LCD display mean?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44Is my Brother machine compatible with third party print servers?
- 45How can I re-install the drivers?
- 46Can I confirm that the FAX was sent correctly?
- 47Can I reduce the size of a received fax on this machine?
- 48My FAX/MFC will not Dial. Why?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?