FAQs & Troubleshooting
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165 Results
- 1I cannot print using a HSe cassette.
- 2What Android™ mobile application can I use?
- 3When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 4Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 5Where can I find my Brother printer's serial number?
- 6What is the Label List? (P-touch Editor 5.x for Windows)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8Where can I find the IP addresses of my computer and the printer?
- 9Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Can I change the barcode settings like barocde size? (iPrint&Label)
- 12Can I start printing while another print job is being paused? (Interrupt printing)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14The tube is not cut completely.
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 19Installing the software (for Windows)
- 20Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 21How do I connect my printer via Wi-Fi®?
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23How do I reset network setting?
- 24How do I print multiple lines and how many lines can I print?
- 25I cannot print using FLe tape and get an error message.
- 26Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 27How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31Can I register a program to the printer?
- 32How to insert a tape cassette
- 33When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 34What options are available for label / tube feeding and cutting?
- 35The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 36I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 37The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 38The top and base layers of the laminated tape are misaligned.
- 39How to delete the registry information and files related to the printer driver
- 40How to identify your Operating System (OS) for Windows or Mac
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 43I cannot print after updating the firmware or font data.
- 44How to create serialized (Group) tubes / labels
- 45How to insert a tube
- 46How to insert a ribbon cassette
- 47What iOS mobile application can I use?
- 48How do I update P-touch Editor?
- 49Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)