FAQs & Troubleshooting
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65 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Load Documents
- 4When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 5Use the Output Guide
- 6Load Standard Size Document
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Document Jam
- 9Load Non-standard Size Document
- 10Load a Plastic Card
- 11(Video) Calibrate Your Brother Machine
- 12How to identify your Operating System (OS).
- 13Scanning and Other Problems
- 14Reset Your Brother Machine
- 15Error and Maintenance Indications
- 16(Video) Clean the Scanner and Rollers
- 17Acceptable Documents
- 18What driver package format is supported by my Linux distribution?
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20What is Remote Setup?
- 21Your Scanner Cannot Be Detected on the Network During Installation
- 22Set Up the Brother Machine Using Remote Setup (Mac)
- 23Set Up the Brother Machine Using Remote Setup (Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Access Web Based Management
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30Your Brother Machine Cannot Scan over the Network
- 31I do not have or lost the black and white calibration sheet.
- 32Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 33Important points you need to confirm before configuring your Brother machine for a wireless network.
- 34If You Want to Check that Your Network Devices are Working Correctly
- 35Change the General Settings Using Remote Setup
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38Uninstall the drivers. (macOS 10.14 - macOS 12)
- 39What is the default password for my Brother machine?
- 40Scan using XSane or GIMP (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Update the Driver or Firmware for your Brother machine
- 43Uninstall the drivers. (macOS 13 or greater)
- 44Check the Serial Number
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46If You Cannot Complete the Wireless Network Setup Configuration
- 47Check the IP Address of Network Devices
- 48Reset Network Settings on the Machine
- 49Uninstall the Brother Software and Drivers (Windows)
- 50I cannot install the scanner driver in Ubuntu 21.04. (Linux)