FAQs & Troubleshooting
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65 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2Load Non-standard Size Document
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4What is Brother iPrint&Scan?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Use the Output Guide
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Load Documents
- 9When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 10What is Remote Setup?
- 11Your Scanner Cannot Be Detected on the Network During Installation
- 12Scanning and Other Problems
- 13Load a Plastic Card
- 14I do not have or lost the black and white calibration sheet.
- 15Document Jam
- 16What driver package format is supported by my Linux distribution?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18(Video) Clean the Scanner and Rollers
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Acceptable Documents
- 21How to identify your Operating System (OS).
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23What is the default password for my Brother machine?
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25Your Brother Machine Cannot Scan over the Network
- 26Load Standard Size Document
- 27Scan a document longer than 37.5 cm (14.76 inches).
- 28Scan using XSane or GIMP (Linux)
- 29Reset Your Brother Machine
- 30Uninstall the Brother Software and Drivers (Windows)
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32Clean the Scanner and Rollers
- 33If You Cannot Complete the Wireless Network Setup Configuration
- 34Open the Control Panel (For Windows)
- 35Configure the Scan to Email Feature (Linux)
- 36Change the brscan5 scan settings using XSane (Linux)
- 37(Video) Calibrate Your Brother Machine
- 38If You Want to Check that Your Network Devices are Working Correctly
- 39Set Up the Brother Machine Using Remote Setup (Windows)
- 40Access Web Based Management
- 41Scanning with a mobile device
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43Check the Serial Number
- 44Error and Maintenance Indications
- 45Delete a network scanner entry. (Linux)
- 46Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 47Check the Network Name (SSID) that your machine is connected to.
- 48Calibrate Your Brother Machine
- 49Discover the MAC address of the Brother network card.
- 50Check the IP Address of Network Devices