FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 4What driver package format is supported by my Linux distribution?
- 5Duplex scanning cannot be performed.
- 6Operation system return error
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Cannot find the scanner (Error Code 2019: Initialization Failed)
- 10Command List of brscan. (Linux)
- 11Uninstall the scanner driver. (Linux)
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Uninstall Scan-key-tool. (Linux)
- 15Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 16Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 17Check the firmware version.
- 18I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 19Change the paper settings. (Using DSmobileCapture)
- 20The scanned image is skewed.
- 21OCR feature does not work.
- 22The scan speed is too slow.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24I do not have or lost the black and white calibration sheet.
- 25I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 26Can I print from or scan to Android™ Smartphone?
- 27Delete a network scanner entry. (Linux)
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29Install Presto!® BizCard® onto Windows 10.
- 30Scan a document longer than 35.6 cm (14 inches).
- 31The file size is too large.
- 32I cannot install the scanner drivers.
- 33My scanned image is missing.
- 34My scanner does not turn on.
- 35Scan using XSane or GIMP (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Pre-Required Procedures (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Install PaperPort™ 12SE onto Windows 10.
- 40I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 41Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 42Uninstall the Button Manager (Windows).
- 43Change the image settings. (Using DSmobileCapture)
- 44Loading the Carrier Sheet.
- 45Colors in the scanned image are dark.
- 46My scanner gets warm.
- 47My computer does not recognize the scanner when it is connected via the USB cable.
- 48Driver busy
- 49Paper suitable for scanning
- 50Calibrate your scanner.