FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 3Cannot find the scanner (Error Code 2019: Initialization Failed)
- 4How to identify your Operating System (OS).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Uninstall the Button Manager (Windows).
- 8Loading the Carrier Sheet.
- 9The scan quality is poor.
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Paper suitable for scanning
- 12Install PaperPort™ 12SE onto Windows 10.
- 13Install Presto!® BizCard® onto Windows 10.
- 14Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 15Duplex scanning cannot be performed.
- 16Change the image settings. (Using DSmobileCapture)
- 17OCR feature does not work.
- 18Operation system return error
- 19Windows 10 Support Information
- 20A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 21Scan using XSane or GIMP (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 24I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 25Check the firmware version.
- 26I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 27Change the paper settings. (Using DSmobileCapture)
- 28I cannot install the scanner drivers.
- 29My scanner gets warm.
- 30The scan speed is too slow.
- 31Driver busy
- 32When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 33My scanner is connected but it will not feed my document or do anything else.
- 34Uninstall the scanner drivers (OS X 10.10 or greater).
- 35Delete a network scanner entry. (Linux)
- 36Important points for specifying the scan area (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Scan a document longer than 35.6 cm (14 inches).
- 39The file size is too large.
- 40The scanned image is skewed.
- 41My computer does not recognize the scanner when it is connected via the USB cable.
- 42My scanner does not turn on.
- 43Calibrate your scanner.
- 44Calibration failed. Please reboot the machine.
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50The scanned documents are put into the incorrect order. (macOS)