FAQs & Troubleshooting
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187 Results
- 1(Video) Load A4/Letter papers
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Refill Ink
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Other Problems
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7No Paper / No Paper Fed / No Paper T1 / No Paper MP
- 8The printer status is Offline or Paused.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Load Paper in the Multi‑purpose Tray (MP Tray)
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Document Jam
- 13(Video) Set up your Brother machine
- 14Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 15I cannot print full-page photos or images using Email Print.
- 16Install the Brother iPrint&Scan application (for mobile device)
- 17Change the printer driver settings (Windows)
- 18High Temperature
- 19Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 20(Video) Load Envelopes
- 21What is Brother iPrint&Scan?
- 22Brother iPrint&Scan cannot find my Brother machine (macOS)
- 23(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 24Protect your Brother machine against unauthorised access over the network
- 25(Video) Fill the ink tanks
- 26Can third party ink be used to refill the ink tanks?
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28(Video) How to Email Print
- 29Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 32Sleep
- 33Enable the Brother machine's network interface.
- 34Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38How to identify your Operating System (OS).
- 39Low Temperature
- 40Cannot Print XX or Print Unable XX
- 41Reset the Network Settings to Factory Default
- 42Document is Jammed inside the ADF Unit
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Check ink level, then press [OK]
- 47(Video) Update the Driver or Firmware for your Brother machine
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Change the Print Options to Improve Your Print Results
- 50Check the Print Alignment from Your Brother Machine