FAQs & Troubleshooting
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232 Results
- 1(Video) Load A4/Letter paper
- 2Wireless setup is requesting a WPS PIN to complete the setup
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The printer status is Offline or Paused.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7(Video) Fill the ink tanks
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9What is Brother iPrint&Scan?
- 10Where is the USB port on the machine?
- 11Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 12(Video) Connect the cords
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16How do I know which side up my photo paper should be in the tray?
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18Refill Ink
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Can I print from or scan to Android™ Smartphone?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22(Video) Load an Envelope
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Document Jam
- 26Paper Jam
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Out of Memory
- 31Improve poor print quality.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33The scanner cover support has come off. (With Video Instructions)
- 34(Video) Unpack your Brother machine
- 35Connect your Brother machine to your mobile device via a wireless router or access point.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37How to identify your Operating System (OS).
- 38Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 39Ink Box Full / InkBox Full
- 40Unable to Print 3X
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Printing/ Scanning with a mobile device
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Unable to Scan AX
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47No Paper Fed
- 48Print using only the black ink tank when the Color tanks have run out.
- 49Cover is Open
- 50Load envelopes