FAQs & Troubleshooting
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232 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2The printer status is Offline or Paused.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load A4/Letter paper
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8(Video) Fill the ink tanks
- 9Unable to Print 5X
- 10Printing/ Scanning with a mobile device
- 11What driver package format is supported by my Linux distribution?
- 12The scanner cover support has come off. (With Video Instructions)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14(Video) Unpack your Brother machine
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16I cannot make borderless prints.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18The edge of glossy paper is smudged.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Where is the USB port on the machine?
- 21Set up your Brother machine on a wireless network.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26How to identify your Operating System (OS).
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 29Wrong Paper Size / Wrong Paper
- 30Print using only the black ink tank when the Color tanks have run out.
- 31Document Jam
- 32Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 33Load envelopes
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Open the "Scanners and Cameras" and Properties.
- 37What is the Network Shared printing?
- 38I cannot print from my computer via USB.
- 39Where can I find my Brother machine's serial number?
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43Connect your Brother machine to your mobile device via a wireless router or access point.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Delete print jobs from the print queue.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48What is Brother iPrint&Scan?
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50No Paper Fed