FAQs & Troubleshooting
Latest |
231 Results
- 111/05/2024I cannot install the printer driver or print in Windows 11.
- 210/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 310/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 408/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 508/01/2024Paper Jam
- 607/04/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 707/04/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 807/04/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 906/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 1006/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1105/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1202/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1302/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1401/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1501/10/2024What is the default password for my Brother machine?
- 1609/22/2023I cannot scan via network.
- 1709/05/2023(Video) Load an Envelope (Manual Feed Slot)
- 1808/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1908/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2006/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2106/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2206/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2306/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2406/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2506/01/2023Add your Brother machine with AirPrint (macOS)
- 2606/01/2023Delete print jobs from the print queue.
- 2705/16/2023I cannot print from my computer via USB.
- 2804/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2904/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3004/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3103/27/2023"Offline" appears on the Status Monitor.
- 3203/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3303/27/2023Change the printer driver settings (Windows/macOS)
- 3403/27/2023The printer status is Offline or Paused.
- 3503/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3603/17/2023Open the "Scanners and Cameras" and Properties.
- 3702/15/2023Printing is slow or printed images are too dark (Windows)
- 3802/15/2023Protect your Brother machine against unauthorised access over the network
- 3902/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4002/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4102/14/2023Scan a document in Windows 8 and Windows 10.
- 4202/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4301/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4412/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4512/19/2022One or more of my colors are not printing (blank).
- 4612/19/2022Ink Low
- 4712/19/2022Can third party ink be used to refill the ink tanks?
- 4812/13/2022Open the Status Monitor
- 4912/13/2022How to identify your Operating System (OS).
- 5010/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?