FAQs & Troubleshooting
![]() |
Popular |
228 Results
- 1(Video) Load A4/Letter paper
- 2Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 3(Video) Unpack your Brother machine
- 4(Video) Connect the cords
- 5(Video) Fill the ink tanks
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Connect your Brother machine to your mobile device via a wireless router or access point.
- 8The scanner cover support has come off. (With Video Instructions)
- 9Paper Jam
- 10One or more of my colors are not printing (blank).
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14(Video) Load an Envelope
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Can I print from or scan to Android™ Smartphone?
- 19(Video) Set up your Brother machine
- 20The printer status is Offline or Paused.
- 21Print using only the black ink tank when the Color tanks have run out.
- 22Improve poor print quality.
- 23Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 24How to identify your Operating System (OS).
- 25What driver package format is supported by my Linux distribution?
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Load paper in the paper tray
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29How do I know which side up my photo paper should be in the tray?
- 30Refill Ink
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32Can third party ink be used to refill the ink tanks?
- 33When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34What is the recommended paper?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37What is Brother iPrint&Scan?
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Load envelopes
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Delete print jobs from the print queue.
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Unable to Scan AX
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50When I print, the pages are smudged with ink.