FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3What is the default password for my Brother machine?
- 4(Video) Paper is Jammed in the Paper Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Set up your Brother machine
- 10How to identify your Operating System (OS).
- 11What is the default password for my BRAdmin or Web Based Management?
- 12Document Jam
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Add your Brother machine with AirPrint (macOS)
- 16Drum End Soon
- 17The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 18What driver package format is supported by my Linux distribution?
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Enable the Brother machine's network interface.
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 24Cannot Scan ##
- 25Cartridge Error
- 26Toner Ended
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29(Video) Remove Small Scraps of Paper Jammed in the ADF
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Discover the MAC address of the Brother network card
- 33Manual Feed
- 34Drum !
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38The printer status is Offline or Paused.
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41I cannot print full-page photos or images using Email Print.
- 42(Video) Paper is Jammed in the Output Paper Tray
- 43(Video) Document is Jammed under the Document Cover
- 44(Video) Document is Jammed in the Top of the ADF Unit
- 45Media Type Mismatch or Media Mismatch
- 46Change the printer driver settings (Windows)
- 47Self-Diagnostic
- 48Out of Memory
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Where can I find my Brother machine's serial number?