FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3What is the default password for my Brother machine?
- 4(Video) Paper is Jammed inside the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the Paper Tray
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Set up your Brother machine
- 9How to identify your Operating System (OS).
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14Manual Feed
- 15The printer status is Offline or Paused.
- 16Install the Brother Mobile Connect application (for mobile device)
- 17Drum !
- 18Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 19After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Toner Low or Prepare New Toner Cartridge
- 22Document Jam
- 23(Video) Remove Small Scraps of Paper Jammed in the ADF
- 24Enable the Brother machine's network interface.
- 25Cannot Print ##
- 26Self-Diagnostic
- 272-sided Disable or 2-sided Disabled
- 28Toner Ended
- 29Cannot Detect
- 30Set up your Brother machine on a wireless network (Windows/macOS)
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36(Video) Document is Jammed under the Document Cover
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38What is Toner Continue Mode?
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Size Error DX or Size Error 2-sided
- 41Black lines down the page
- 42The scanning speed is slow when scanning from my machine. (Windows)
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Cannot Scan ##
- 48Cartridge Error
- 49No Toner
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network