FAQs & Troubleshooting
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235 Results
- 1(Video) Load A4/Letter paper
- 2Replace Drum
- 3(Video) Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Jam Rear (With Video Instructions)
- 7Jam Inside (With Video Instructions)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10Wrinkles or creases
- 11Document Jam (With Video Instructions)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13(Video) Connect telephone line and power cords
- 14Print both sides of paper or a booklet automatically
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17What is Brother iPrint&Scan?
- 18Jam Tray (With Video Instructions)
- 19Set up your Brother machine on a wireless network.
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25(Video) Unpack your Brother machine
- 26Load paper in the paper tray
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Can I print from or scan to Android™ Smartphone?
- 30Manual Feed
- 31Jam 2-sided
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Turn the Toner Save Mode on or off.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Enable the Brother machine's network interface.
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Clean the drum unit
- 39Image skewed
- 40(Video) Update the Driver or Firmware for your Brother machine
- 41Connect your Brother machine to your mobile device via a wireless router or access point.
- 42I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 43How to identify your Operating System (OS).
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 47The printer status is Offline or Paused.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot save a file downloaded from the Brother support website (For Windows)