FAQs & Troubleshooting
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259 Results
- 1Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4Paper Jam
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What is Brother iPrint&Scan?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The scanner cover support has come off. (With Video Instructions)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Load paper in the paper tray
- 18Delete print jobs from the print queue.
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 21Can third party ink be used to refill the ink cartridges?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Protect your Brother machine against unauthorised access over the network
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Install Starter Ink
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Low Temperature
- 34How do I know which side up my photo paper should be in the tray?
- 35No Ink Cartridge
- 36My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 37What is the recommended paper?
- 38Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Wrong Ink Color
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Load photo paper
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Ink Low
- 47Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Cover is Open