FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Can I print from or scan to Android™ Smartphone?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Document Jam
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Protect your Brother machine against unauthorised access over the network
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16What is Brother iPrint&Scan?
- 17Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Can third party ink be used to refill the ink cartridges?
- 21Where is the USB port on the machine?
- 22Paper Jam
- 23What is the BRAdmin Professional software used for?
- 24Connect your Brother machine to your mobile device via a wireless router or access point.
- 25I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 26Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 27Low Temperature
- 28Where can I find the ink cartridges for my new Brother machine?
- 29Ink Low
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37How do I know which side up my photo paper should be in the tray?
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Replace Ink
- 40Load envelopes into my machine
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Check the firmware version.
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Unable to Scan AX
- 48Ink Absorber Full
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50No Ink Cartridge