FAQs & Troubleshooting
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299 Results
- 1How do I load paper?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 5How do I know which side up my photo paper should be in the tray?
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Replace Ink
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 10Paper Jam
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 13One or more of my colors are not printing (blank).
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15What driver package format is supported by my Linux distribution?
- 16Scan a document using Brother iPrint&Scan. (macOS only)
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Document Jam
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Load envelopes into my machine
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25What is Brother iPrint&Scan?
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Unable to Print 7X
- 29Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 30No Ink Cartridge
- 31Improve poor print quality.
- 32I'm using Macintosh. What is the PreScan option used for?
- 33Scan using XSane or GIMP (Linux)
- 34Set up your Brother machine on a wireless network.
- 35Discover the MAC address of the Brother network card
- 36Make copies using my Brother machine.
- 37The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Protect your Brother machine against unauthorised access over the network
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.