FAQs & Troubleshooting
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274 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Load paper in the paper tray
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12What driver package format is supported by my Linux distribution?
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15I cannot scan via USB. (Mac OS X)
- 16How do I factory reset the network settings?
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18Scan a document into ScanSoft™ PaperPort™ 11SE
- 19I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 20I cannot make borderless prints.
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24Discover the MAC address of the Brother network card
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26How do I know which side up my photo paper should be in the tray?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The printer status is Offline or Paused.
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Cover is Open
- 33What type(s) of connections can I use with my Brother machine and a wireless network?
- 34When I print, the pages are smudged with ink. What should I do?
- 35Where is the USB port on the machine?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38How do I load envelopes into my machine?
- 39Print the Network Configuration List
- 40My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48What is Brother iPrint&Scan?
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.