FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Install Ink Cartridges
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Replace Ink
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12(Video) Unpack your Brother machine
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Paper Jam
- 16Brother iPrint&Scan cannot find my Brother machine (macOS)
- 17Printing is slow or printed images are too dark (Windows)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20(Video) Connect telephone line and power cords
- 21The printer status is Offline or Paused.
- 22Easy Scan to E-mail
- 23Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27Clean the Print Head from Your Brother Machine
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34Correct the Paper Feed to Clear Vertical Lines
- 35Check the Print Quality
- 36Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 37Printing/ Scanning with a mobile device
- 38Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 39Cannot Detect
- 40Print both sides of paper or a booklet automatically
- 41Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 42(Video) Set up your Brother machine
- 43After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Install Starter Ink
- 46What is the default password for my Brother machine?
- 47Set up your Brother machine on a wireless network.
- 48Set up a Brother machine and your mobile device on a wireless network
- 49Save Scanned Data to a Folder as a PDF File
- 50Sleep