FAQs & Troubleshooting
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249 Results
- 102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 301/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 401/04/2024Easy Scan to E-mail
- 511/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 608/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 708/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 806/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 906/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1006/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1106/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1206/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1306/01/2023Add your Brother machine with AirPrint (macOS)
- 1406/01/2023Delete print jobs from the print queue.
- 1505/16/2023I cannot print from my computer via USB.
- 1604/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1704/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1804/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 1903/31/2023What is Brother Web Connect?
- 2003/27/2023"Offline" appears on the Status Monitor.
- 2103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2203/27/2023Change the printer driver settings (Windows/macOS)
- 2303/27/2023The printer status is Offline or Paused.
- 2403/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2503/17/2023I can print but cannot scan via network. (For Windows)
- 2603/17/2023Open the "Scanners and Cameras" and Properties.
- 2702/15/2023Protect your Brother machine against unauthorised access over the network
- 2802/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2902/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3002/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 3102/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3202/14/2023Scan a document in Windows 8 and Windows 10.
- 3302/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3412/19/2022Cannot Detect Ink Volume
- 3512/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3612/19/2022Can third party ink be used to refill the ink cartridges?
- 3712/13/2022Open the Status Monitor
- 3812/13/2022How to identify your Operating System (OS).
- 3910/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4009/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4109/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4209/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4309/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 4408/31/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 4508/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4608/22/2022Configure the Scan to Email Feature (Linux)
- 4708/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4807/28/2022Update the Driver or Firmware for your Brother machine
- 4907/26/2022Configure and use the Scan Key Tool (Linux)
- 5007/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)