FAQs & Troubleshooting
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250 Results
- 1Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Can I print from or scan to Android™ Smartphone?
- 8Paper Jam
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Replace Ink
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16High Temperature
- 17Printing/ Scanning with a mobile device
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20I cannot make borderless prints.
- 21No Ink Cartridge
- 22Wrong Paper
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Improve poor print quality.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27The scanner cover support has come off. (With Video Instructions)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34What is Brother iPrint&Scan?
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Unable to Print 5X
- 41One or more of my colors are not printing (blank).
- 42When I print, the pages are smudged with ink.
- 43Out of Memory
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Scan a document and e-mail it as an attachment (For Macintosh)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Add your Brother machine with AirPrint (macOS)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 50I cannot print using my Brother machine on a wireless network (Windows)