FAQs & Troubleshooting
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250 Results
- 1Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 2Wireless setup is requesting a WPS PIN to complete the setup
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The scanner cover support has come off. (With Video Instructions)
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12How to identify your Operating System (OS).
- 13What driver package format is supported by my Linux distribution?
- 14The printer status is Offline or Paused.
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Load paper in the paper tray
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Replace Ink
- 23Load envelopes
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Load photo paper
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Unable to Print 7X
- 29Paper Jam
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Cannot Detect
- 39One or more of my colors are not printing (blank).
- 40When I print, the pages are smudged with ink.
- 41Improve poor print quality.
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43Easy Scan to E-mail
- 44Protect your Brother machine against unauthorised access over the network
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.