FAQs & Troubleshooting
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125 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3Print documents on A4 paper, and then cut the paper in half to A5 size automatically.
- 4Check the Print Quality
- 5Install the Brother Mobile Connect application (for mobile device)
- 6Protect your Brother machine against unauthorised access over the network
- 7Set up your Brother machine on a wireless network (Windows/macOS)
- 8Access Web Based Management
- 9Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 10Replace Ink
- 11Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16The scanning speed is slow when scanning from my machine. (Windows)
- 17Copy documents on A4 paper, and then cut the paper in half to A5 size automatically.
- 18I cannot connect my machine to a Windows 11 computer via USB.
- 19Configure the Scan to Email Feature (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Important points for specifying the scan area (Linux)
- 22(Video) Set up your Brother machine
- 23Open the Control Panel (For Windows)
- 24The printer status is Offline or Paused.
- 25What is the default password for my Brother machine?
- 26Cannot print after a Windows 10 update (June 2020)
- 27To install the printer driver easily using a tool. (Linux)
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30Check the Print Alignment from Your Brother Machine
- 31When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33"Offline" appears on the Status Monitor. (Windows)
- 34How to identify your Operating System (OS).
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Cannot Scan XX or Unable to Scan XX
- 37Ink Low
- 38Cannot Detect
- 39No Paper / No Paper Fed
- 40Paper Size Mismatch
- 41One or more of my colors are not printing (blank).
- 42Out of Memory
- 43Improve poor print quality.
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Copy an ID card on A4 paper, and then cut the paper in half automatically.
- 47Configure and use the Scan Key Tool (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)