FAQs & Troubleshooting
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259 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3Replace Ink
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Paper Jam
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12Where is the USB port on the machine?
- 13Load envelopes into my machine
- 14Load paper in the paper tray
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17The edge of glossy paper is smudged.
- 18Ink Low
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Protect your Brother machine against unauthorised access over the network
- 25What is Brother iPrint&Scan?
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29How to identify your Operating System (OS).
- 30Ink Absorber Full
- 31Improve poor print quality.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Scan a document using Brother iPrint&Scan. (macOS only)
- 34Set up your Brother machine on a wireless network.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38I cannot make borderless prints.
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41I can print but cannot scan via network. (For Mac)
- 42My machine does regular cleaning cycles in the night. How can I correct this?
- 43Can third party ink be used to refill the ink cartridges?
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45Set the date and time
- 46How do I clean the Scanner to improve the copy quality?
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 49Configure and use the Scan Key Tool (Linux)
- 50Open the Control Panel (For Windows)