FAQs & Troubleshooting
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261 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Paper Jam
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9Make my copied images lighter or darker.
- 10Where is the USB port on the machine?
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16Ink Absorber Full
- 17Unable to Print 3X
- 18How do I make copies using my Brother machine?
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20What is the BRAdmin Professional software used for?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Where can I download Brother iPrint&Scan application for Mac?
- 23"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26What is Brother iPrint&Scan?
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30How do I clear the message "Cannot Detect" from the display?
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32What is the "Station ID" and how do I set it?
- 33I cannot install the printer driver or print in Windows 11.
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Open the "Scanners and Cameras" and Properties.
- 38I cannot make borderless prints.
- 39Can I use AirPrint with my Brother machine?
- 40How to identify your Operating System (OS).
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42The edge of glossy paper is smudged.
- 43Where can I find the ink cartridges for my new Brother machine?
- 44I can print but cannot scan via network. (For Mac)
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 46I cannot print over a network using the XML Paper Specification Printer Driver.
- 47Scan a document from the Windows Vista Photo Gallery
- 48Is there a Brother machine which is compatible with Mac Airport stations?
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
