FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Paper Jam
- 4Replace Ink
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 7The printer status is Offline or Paused.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Load paper in the paper tray
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14One or more of my colors are not printing (blank).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Scan from the Brother iPrint&Scan application using Windows Phone.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Ink Absorber Full
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Low Temperature
- 30How do I know which side up my photo paper should be in the tray?
- 31No Ink Cartridge
- 32I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 33I am sharing my Brother machine. I can print but cannot scan.
- 34I can print but cannot scan via network. (For Mac)
- 35I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39I get a TS error when trying to print on a wireless network.
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Protect your Brother machine against unauthorised access over the network
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45What is Brother iPrint&Scan?
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.