FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 6Uninstall the drivers. (Mac OS X 10.5)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11The printer status is Offline or Paused.
- 12Ink Low
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15"Offline" appears on the Status Monitor.
- 16I cannot print from my computer via USB.
- 17Is there any way to reduce Ink consumption when printing from my computer?
- 18Configure and use the Scan Key Tool (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Delete print jobs from the print queue.
- 21Open the Control Panel (For Windows)
- 22How to identify your Operating System (OS).
- 23Change the printer driver settings (Windows/macOS)
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26I cannot remove red-eye.
- 27Can third party ink be used to refill the ink cartridges?
- 28One or more of my colors are not printing (blank). What can I do?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30Glossy Paper does not feed correctly. What can I do?
- 31Uninstall the Brother Software and Drivers (Windows)
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 35When printing documents the characters appear ghosted, blurry, or doubled.
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38How do I know which side up my photo paper should be in the tray?
- 39Scan and save a document in PDF format (Scan to File)
- 40When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 41Paper Jam
- 42Improve poor print quality.
- 43How do I load envelopes into my machine?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 50When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)