FAQs & Troubleshooting
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156 Results
- 102/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 301/10/2024What is the default password for my Brother machine?
- 401/04/2024(Video) How to Email Print
- 509/22/2023I cannot scan via network.
- 608/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 707/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 806/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1206/01/2023Add your Brother machine with AirPrint (macOS)
- 1306/01/2023Delete print jobs from the print queue.
- 1405/16/2023I cannot print from my computer via USB.
- 1504/19/2023I cannot install the Brother software (Mac)
- 1604/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 1704/06/2023The printer status is Offline or Paused.
- 1803/27/2023Change the printer driver settings (Windows)
- 1903/27/2023"Offline" appears on the Status Monitor. (Windows)
- 2003/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2102/15/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 2202/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2302/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2412/19/2022After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 2512/19/2022Cannot Detect Ink Volume
- 2612/19/2022Install Starter Ink
- 2712/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 2812/19/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 2912/19/2022Can third party ink be used to refill the ink cartridges?
- 3012/19/2022One or more of my colors are not printing (blank).
- 3112/19/2022Replace Ink
- 3212/19/2022Improve poor print quality.
- 3312/19/2022Ink Low
- 3412/19/2022Cannot Detect
- 3512/19/2022When I print photos, the color quality is not good.
- 3612/13/2022How to identify your Operating System (OS).
- 3710/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3810/20/2022Install the Brother Mobile Connect application (for mobile device)
- 3910/04/2022Access Web Based Management
- 4009/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4109/27/2022What is the default password for my BRAdmin or Web Based Management?
- 4209/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4309/26/2022Print using only the black ink cartridge when the Color cartridges have run out.
- 4408/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4508/22/2022Configure the Scan to Email Feature (Linux)
- 4608/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4707/28/2022Update the Driver or Firmware for your Brother machine
- 4807/26/2022Configure and use the Scan Key Tool (Linux)
- 4906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5004/20/2022Uninstall the Brother Software and Drivers (Windows)