FAQs & Troubleshooting
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266 Results
- 1A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 2What is Brother iPrint&Scan?
- 3Turn the Toner Save Mode on or off.
- 4Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I can print but cannot scan via network. (For Mac)
- 13I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 14No Waste Toner
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Reset the network settings to the factory default (video instructions available)
- 19Drum Error (Drum!)
- 20Jam Tray
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 23No Paper
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27Print on plain paper or bond paper from the Manual feed slot
- 28Printouts are curled or wavy.
- 29Change the printer driver settings (Windows/macOS)
- 30The paper is skewed when it's printed.
- 31When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 32Jam Rear
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38Jam Inside
- 39Reset the network settings to the factory default (video instructions).
- 40Uninstall Scan-key-tool. (Linux)
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44Document Jam
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46Print the Network Configuration List
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Scan and save a document in PDF format (Scan to File)
- 49Clean the Drum Unit
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?