FAQs & Troubleshooting
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210 Results
- 1What driver package format is supported by my Linux distribution?
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Can I use AirPrint with my Brother machine?
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5Can I print from or scan to Android™ Smartphone?
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7The printer status is Offline or Paused.
- 8All black
- 9Important points for specifying the scan area (Linux)
- 10The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 11What is MFL-Pro Suite Software?
- 12When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 13The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 14Windows 7 Support Information
- 15How do I clean the drum unit?
- 16Clear vertical lines or streaks that appear in the copies I made
- 17I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 18Pre-Required Procedures (Linux)
- 19The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 24"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 25Scan and save a document in PDF format (Scan to File)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Is my Brother machine compatible with Windows Vista?
- 28How do I clear the message "Document Jam" from the LCD display?
- 29Firewall port requirements of the Scan Key Tool (Linux)
- 30I cannot print from my computer via USB.
- 31How do I clear the message "No Paper" from the display?
- 32Scan a document in Mac OS X 10.7.
- 33How do I change the sleep time setting?
- 34Configure the Scan to Email Feature (Linux)
- 35Scan using XSane or GIMP (Linux)
- 36I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 37Delete a network scanner entry. (Linux)
- 38Uninstall the scanner driver. (Linux)
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 42Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 45Scan an image and insert it in a Windows XP application
- 46White spots or black spots at 3.7 in. (94 mm) intervals
- 47Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 48How do I clear paper jams inside the machine?
- 49How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 50Can I use non-Brother or third party supplies with the Brother machine?