FAQs & Troubleshooting
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211 Results
- 1When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 2I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 3Can I print from or scan to Android™ Smartphone?
- 4The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 5Scan and save a document in PDF format (Scan to File)
- 6Wrinkles or creases
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8White spots or black spots at 3.7 in. (94 mm) intervals
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Delete print jobs from the print queue.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 17Toner specks
- 18How do I clear the message "Jam Duplex" from the LCD?
- 19How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 20Where do I find manuals for my Brother machine?
- 21I am unable to print from a client PC to a printer on a print server. (Linux)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 24When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 25I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 26Pre-Required Procedures (Linux)
- 27Install PaperPort™ 12SE / 14SE onto Windows 10.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Can I use AirPrint with my Brother machine?
- 33Change the printer driver settings (Windows/macOS)
- 34How do I clean the drum unit?
- 35When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 36When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 37Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Print on labels and envelopes from the MP tray.
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42Large characters are printed incorrectly. (Linux)
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48"Offline" appears on the Status Monitor.
- 49Open the Control Panel (For Windows)
- 50I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.