FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3What driver package format is supported by my Linux distribution?
- 4Delete print jobs from the print queue.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Does NC-2200w work with Windows Vista?
- 7I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 10Scan a document from a Windows Vista application
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12I cannot print from my computer via network. (For Windows)
- 13When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 14When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 15I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 16I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17What can happen if the wrong paper is used in your machine.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 21I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 22The printer status is Offline or Paused.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 25I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 26I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 27Scan a document using "Scanner and Camera Wizard" in Windows XP
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29How do I clear the message "MFC is Busy" or "Connect Failure"?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31Cannot print after a Windows 10 update (June 2020)
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34Pre-Required Procedures (Linux)
- 35How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Open the "Scanners and Cameras" and Properties.
- 38What is the difference between the toner cartridge and the drum unit?
- 39How to identify your Operating System (OS).
- 40What is the Network Shared printing?
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43I can print but cannot scan via network. (For Macintosh)
- 44Windows 7 Support Information
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 47Print on both sides of a page. (2-sided/Duplex)
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49Scan a document in Windows 8 and Windows 10.
- 50Scan a document from a Windows XP application