FAQs & Troubleshooting
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253 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2JAM TRAY 1
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5JAM INSIDE
- 6Jam Rear
- 7REPLACE DRUM
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10What kind of paper can I use?
- 11JAM DUPLEX
- 12Replace Toner
- 13Turn the Toner Save mode on or off
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19What is the recommended paper?
- 20Check Connection
- 21The printer status is Offline or Paused.
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23How to identify your Operating System (OS).
- 24No Paper
- 25Drum Error (Drum!)
- 26Print on envelopes, labels, or thick paper from the manual feed slot.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28What driver package format is supported by my Linux distribution?
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 31Can I print from or scan to Android™ Smartphone?
- 32Change the printer driver settings (Windows/macOS)
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 36Cover is Open
- 37Clean the drum unit
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Drum End Soon
- 40Wrinkles or creases
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43Ghost
- 44Protect your Brother machine against unauthorised access over the network
- 45Combine multiple scanned documents into a single file with PaperPort™
- 46Delete print jobs from the print queue.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Scan Unable