FAQs & Troubleshooting
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253 Results
- 1REPLACE DRUM
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from or scan to Android™ Smartphone?
- 7Locate files scanned with ControlCenter2 (For Macintosh)
- 8Curled (video instructions available)
- 9What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Pre-Required Procedures (Linux)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 14Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 15Replace Toner
- 16Page skewed
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 19Can I use AirPrint with my Brother machine?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21White lines down the page
- 22Faint
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24What driver package format is supported by my Linux distribution?
- 25Cannot print after a Windows 10 update (June 2020)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30NO TONER
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34No Paper
- 35MANUAL FEED
- 36Curled
- 37Drum End Soon
- 38JAM INSIDE
- 39JAM TRAY 1
- 40Wrinkles or creases
- 41Black toner marks across the page
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43Print on envelopes, labels, or thick paper from the manual feed slot.
- 44Turn the Toner Save mode on or off
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47Uninstall Scan-key-tool. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Protect your Brother machine against unauthorised access over the network