FAQs & Troubleshooting
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205 Results
- 1Drum End Soon
- 2Replace Toner
- 3Delete print jobs from the print queue.
- 4Turn the Toner Save mode on or off
- 5The printer status is Offline or Paused.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Jam Rear
- 8JAM INSIDE
- 9Curled or wavy
- 10REPLACE DRUM
- 11Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14No Paper
- 15MANUAL FEED
- 16Out of Memory
- 17JAM TRAY 1
- 18Adjust the Brother machine's Sleep Time setting
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 21Scan Unable
- 22Change the printer driver settings (Windows/macOS)
- 23How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25White spots or black spots at 94 mm (3.7 in.) intervals
- 26White lines, bands or ribbing across the page
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 28Curled
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30CARTRIDGE ERROR
- 31Size mismatch
- 32Curled (video instructions available)
- 33How can I clear the "Scanner Locked" error message?
- 34Gray background
- 35What is the recommended paper?
- 36Open the Control Panel (For Windows)
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38What driver package format is supported by my Linux distribution?
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Check Connection
- 44The left side of the document will not print when I make a copy from the scanner glass.
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Print Unable
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Drum Stop
- 50Clean the paper pick-up roller (video instructions available)