FAQs & Troubleshooting
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201 Results
- 1Replace Toner
- 2REPLACE DRUM
- 3Jam Rear
- 4Curled or wavy
- 5Curled (video instructions available)
- 6Page skewed
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8JAM INSIDE
- 9Envelope creases
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Toner Low or Prepare New Toner Cartridge
- 12White lines across the page
- 13Ghost
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16JAM TRAY 1
- 17Wrinkles or creases
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 21I cannot print from my computer via USB.
- 22Clean the drum unit
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24What driver package format is supported by my Linux distribution?
- 25Pre-Required Procedures (Linux)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Delete print jobs from the print queue.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 32Scan Unable
- 33When I scan a document using ControlCenter, the scanned file size is too big.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35No Paper
- 36White lines down the page
- 37Lines across the page
- 38Print on envelopes, labels, or thick paper from the manual feed slot.
- 39Turn the Toner Save mode on or off
- 40All black
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Delete a network scanner entry. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50Scan a document using Brother iPrint&Scan. (macOS only)