FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5Delete print jobs from the print queue.
- 6Change the printer driver settings (Windows/macOS)
- 7What is the recommended paper?
- 8I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20How do I clean white or black spots on printed documents?
- 21I cannot scan when using SELinux (Security-Enhanced Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 28Pre-Required Procedures (Linux)
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Large characters are printed incorrectly. (Linux)
- 36Uninstall Scan-key-tool. (Linux)
- 37Configure scan settings without administrator privileges (Linux)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41Windows 7 Support Information
- 42How do I clean the drum unit?
- 43When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 44Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 45Scan a document in Mac OS X 10.7.
- 46Replace the drum unit.
- 47What is MFL-Pro Suite Software?
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49Scan using XSane or GIMP (Linux)
- 50I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)