FAQs & Troubleshooting
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236 Results
- 1Does NC-2200w work with Windows Vista?
- 2Pre-Required Procedures (Linux)
- 3Load paper.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Load envelopes, labels, or thick paper into the manual feed slot.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14How can I improve poor print quality ?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 19"Paper Jam Rear" error appears on the LCD. What should I do?
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22Can I print from or scan to Android™ Smartphone?
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24How do I load legal size paper in the paper tray?
- 25Delete print jobs from the print queue.
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Change the printer driver settings (Windows/macOS)
- 28The printer status is Offline or Paused.
- 29The paper is skewed when it's printed.
- 30Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 31I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 32How do I clean white or black spots on printed documents?
- 33"Paper Jam Inside" error appears on the LCD. What should I do?
- 34"Paper Jam Tray" error appears on the LCD. What should I do?
- 35Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 45How can I change the print resolution?
- 46What are the recommended specifications for the paper I should use on my product?
- 47Printing on thick paper or transparencies.
- 48After I installed Sun JavaVM, some applications will not work correctly.
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50Can I use non-Brother or third party supplies with the Brother machine?