FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3How do I know which side up my photo paper should be in the tray?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Load paper in the paper tray
- 6How do I load paper in paper tray#2?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Replace Ink
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19Delete print jobs from the print queue.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23How do I load envelopes into my machine?
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 29I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 30Where is the USB port on the machine?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37Enable the Brother machine's network interface.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39I cannot make borderless prints.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42The edge of glossy paper is smudged.
- 43Change the printer driver settings (Windows/macOS)
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Where can I get FaceFilter Studio and what can I do with this application?
- 47One or more of my colors are not printing (blank). What can I do?
- 48When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.