FAQs & Troubleshooting
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291 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot make borderless prints.
- 11The edge of glossy paper is smudged.
- 12I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 13Can third party ink be used to refill the ink cartridges?
- 14I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 15The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Can I print directly onto DVDs or CDs?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Scan and save a document in PDF format (Scan to File)
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21The LCD displays an error code (number). What does it mean?
- 22The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27Can I use AirPrint with my Brother machine?
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 31I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 32When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 33I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 36I cannot remove red-eye.
- 37Is my Brother machine compatible with Windows Vista?
- 38What type(s) of connections can I use with my Brother machine and a wireless network?
- 39I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 40Which E-mail packages are compatible with ControlCenter3?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43Scan a document from a Windows XP application
- 44When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46Where is the USB port on the machine?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48How do I factory reset the network settings?
- 49What is the BRAdmin Professional software used for?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?