FAQs & Troubleshooting
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231 Results
- 1What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 2What driver package format is supported by my Linux distribution?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4What is the BRAdmin Professional software used for?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How do I load paper?
- 8I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 9Is my Brother machine compatible with Windows Vista?
- 10I cannot make borderless prints.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12How do I clear Machine Error 46?
- 13Where is the USB port on the machine?
- 14What is the Network Shared printing?
- 15Windows 7 Support Information
- 16The ink cartridges run out very quickly. Is there any reason for that?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The printer status is Offline or Paused.
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 21When I print, the pages are smudged with ink. What should I do?
- 22How do I clear the message "PAPER JAM" from the display?
- 23How do I clean the Scanner to improve the copy or fax quality?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 26I cannot print from my computer via USB.
- 27Cannot print after a Windows 10 update (June 2020)
- 28Important points for specifying the scan area (Linux)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How to identify your Operating System (OS).
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33The edge of glossy paper is smudged.
- 34When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39One or more of my colors are not printing (blank). What can I do?
- 40Improve poor print quality.
- 41How do I factory reset the print server?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Windows 10 Support Information
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46How do I know which side up my photo paper should be in the tray?
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50Pre-Required Procedures (Linux)