FAQs & Troubleshooting
![]() |
Popular |
232 Results
- 1How do I load paper?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What driver package format is supported by my Linux distribution?
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5How do I know which side up my photo paper should be in the tray?
- 6The printer status is Offline or Paused.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 11Delete print jobs from the print queue.
- 12Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14How do I clear the message "PAPER JAM" from the display?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18When I print images, the quality is not good (Linux)
- 19A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 23Scan a document in Mac OS X 10.6.
- 24The LCD displays an error code (number). What does it mean?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 27Configure the Scan to Email Feature (Linux)
- 28Cannot print after a Windows 10 update (June 2020)
- 29Paper size settings are unavailable when I print from OpenOffice (Linux)
- 30Pre-Required Procedures (Linux)
- 31Open the "Scanners and Cameras" and Properties.
- 32How to identify your Operating System (OS).
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34I cannot print from my computer via USB.
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 38"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 41Create or view a XML Paper Specification document
- 42I updated the Web BRAdmin and cannot enable the logging function.
- 43Is my Brother machine compatible with Windows Vista?
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50How do I clean the Scanner to improve the copy or fax quality?