FAQs & Troubleshooting
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240 Results
- 1How do I clear Machine Error 46?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot pull the paper tray out of my machine. What can I do?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5I cannot make borderless prints.
- 6Change the printer driver settings (Windows/macOS)
- 7Can third party ink be used to refill the ink cartridges?
- 8I'm using Macintosh. What is the PreScan option used for?
- 9When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 16Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 17Protect your Brother machine against unauthorised access over the network
- 18The edge of glossy paper is smudged.
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20Scan a document from the Windows Vista Photo Gallery
- 21Why is it necessary for my machine to go through regular cleaning cycles?
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29What is the BRAdmin Professional software used for?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Configure and use the Scan Key Tool (Linux)
- 32I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34Can I print from or scan to Android™ Smartphone?
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 37The keys on the control panel do not respond.
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39Uninstall printer drivers (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42When I scan a document using ControlCenter, the scanned file size is too big.
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48Which E-mail packages are compatible with ControlCenter3?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.