FAQs & Troubleshooting
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242 Results
- 1I cannot make borderless prints.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4How do I clear Machine Error 46?
- 5Cannot print after a Windows 10 update (June 2020)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Change the printer driver settings (Windows/macOS)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Can third party ink be used to refill the ink cartridges?
- 10When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 11I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18What kind of Media Adapter can I use?
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20I'm using Windows and the print speed is too slow. What can I do?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I am sharing my Brother machine. I can print but cannot scan.
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Scan a document from a Windows Vista application
- 29After I installed Sun JavaVM, some applications will not work correctly.
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41How to identify your Operating System (OS).
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43Discover the MAC address of the Brother network card
- 44"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 45I cannot scan via USB. (Mac OS X)
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49When I print photos, the color quality is not good.
- 50When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?