FAQs & Troubleshooting
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213 Results
- 1The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Delete print jobs from the print queue.
- 7Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9When I print photos, the color quality is not good.
- 10One or more of my colors are not printing (blank). What can I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I cannot remove red-eye.
- 17I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19I cannot print from my computer via USB.
- 20Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 21Print command (cupswrapper) (Linux)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25How do I know which side up my photo paper should be in the tray?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Scan and save a document in PDF format (Scan to File)
- 28Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 29How do I make copies using my Brother machine?
- 30Create or view a XML Paper Specification document
- 31Where can I get FaceFilter Studio and what can I do with this application?
- 32The keys on the control panel do not respond.
- 33Replace Ink
- 34How do I load envelopes into my machine?
- 35I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 36I'm unable to access the memory (media) card in the media slot. What can I do?
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 39When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 40I'm using Windows XP. I cannot scan with the USB cable.
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 49Is my Brother machine compatible with Windows Vista?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?