FAQs & Troubleshooting
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215 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I cannot remove red-eye.
- 3How do I make copies using my Brother machine?
- 4Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I know which side up my photo paper should be in the tray?
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11Paper Jam
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14To install the printer driver easily using a tool. (Linux)
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Delete print jobs from the print queue.
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20Change the printer driver settings (Windows/macOS)
- 21The printer status is Offline or Paused.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 24Check the firmware version.
- 25Create or view a XML Paper Specification document
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 28Is there a way to view how much ink is remaining?
- 29Replace Ink
- 30How do I load envelopes into my machine?
- 31Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 32I'm unable to access the memory (media) card in the media slot. What can I do?
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 36Command List of brscan. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Can I use AirPrint with my Brother machine?
- 40The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42The edge of glossy paper is smudged.
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49Is my Brother machine compatible with Windows Vista?
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.