FAQs & Troubleshooting
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198 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan and save a document in PDF format (Scan to File)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11How do I load paper?
- 12Open the Status Monitor
- 13A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14Uninstall the drivers (Windows)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16The downloaded driver's name is different from my machine's name. (Linux)
- 17The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 18I cannot make borderless prints.
- 19Change the printer driver settings (Windows/macOS)
- 20How do I know which side up my photo paper should be in the tray?
- 21I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25Why can't I print when an ink cartridge is empty?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 29Is there a way to view how much ink is remaining?
- 30I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 31What is MFL-Pro Suite Software?
- 32I'm unable to access the memory (media) card in the media slot. What can I do?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Uninstall printer drivers (Linux)
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The printer status is Offline or Paused.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43Change the user interface of ControlCenter3
- 44Which E-mail packages are compatible with ControlCenter3?
- 45Can third party ink be used to refill the ink cartridges?
- 46Scan an image and insert it in a Windows XP application
- 47Scan a document from a Windows XP application
- 48"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 49Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50Where is the USB port on the machine?