FAQs & Troubleshooting
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207 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 7Which E-mail packages are compatible with ControlCenter3?
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9Delete print jobs from the print queue.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I cannot feed the paper from the Photo Paper Tray.
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 14Where is the USB port on the machine?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16Configure scan settings without administrator privileges (Linux)
- 17Scan a document in Windows 8 and Windows 10.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Configure and use the Scan Key Tool (Linux)
- 20The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 21Pre-Required Procedures (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25The printer status is Offline or Paused.
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30I cannot pull the paper tray out of my machine. What can I do?
- 31Can I print using only the black ink cartridge when the Color cartridges have run out?
- 32I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 37I'm using Macintosh. What is the PreScan option used for?
- 38How do I load paper?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Command List of brscan. (Linux)
- 41The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 42Can I print from or scan to Android™ Smartphone?
- 43How do I know which side up my photo paper should be in the tray?
- 44"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 45My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 46Glossy Paper does not feed correctly. What can I do?
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48Where can I find my Brother machine's serial number?
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50How do I replace the Ink Cartridge?