FAQs & Troubleshooting
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191 Results
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 207/04/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 306/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 405/29/2024Cartridge Error
- 502/28/2024Uninstall the drivers. (macOS 13 or greater)
- 602/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 702/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 801/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 901/10/2024Turn the Toner Save mode on or off
- 1011/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1108/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1206/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1306/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1406/01/2023Delete print jobs from the print queue.
- 1505/16/2023I cannot print from my computer via USB.
- 1604/19/2023I cannot install the Brother printer driver (macOS 11 or later)
- 1704/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1804/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1904/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2003/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2103/27/2023Change the printer driver settings (Windows/macOS)
- 2203/27/2023The printer status is Offline or Paused.
- 2303/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2403/17/2023I can print but cannot scan via network. (For Windows)
- 2503/17/2023Open the "Scanners and Cameras" and Properties.
- 2602/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2702/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2802/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2902/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3002/14/2023Scan a document in Windows 8 and Windows 10.
- 3102/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3212/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3312/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3412/13/2022How to identify your Operating System (OS).
- 3511/07/2022Access Web Based Management
- 3609/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3709/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3809/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3908/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4008/22/2022Configure the Scan to Email Feature (Linux)
- 4108/10/2022A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 4208/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4307/26/2022Configure and use the Scan Key Tool (Linux)
- 4406/30/2022I can print but cannot scan via network. (For Mac)
- 4506/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4704/20/2022Uninstall the Brother Software and Drivers (Windows)
- 4804/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4904/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 5004/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)