FAQs & Troubleshooting
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191 Results
- 1Replace Toner
- 2(Video) Load A5 long edge paper
- 3(Video) Load A5 short edge/A4/Letter paper
- 4Jam Inside
- 5Load paper in the paper tray
- 6Replace Drum
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9Set up your Brother machine on a wireless network.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11The printer status is Offline or Paused.
- 12What is Brother iPrint&Scan?
- 13Can I print from or scan to Android™ Smartphone?
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20How to identify your Operating System (OS).
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Jam Tray
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26(Video) Unpack your Brother machine
- 27Fuser Error or Self-Diagnostic
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Can I use AirPrint with my Brother machine?
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34(Video) Set up your Brother machine
- 35I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 36Out of Memory
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Printing/ Scanning with a mobile device
- 40What is Toner Continue Mode?
- 41What is the difference between the toner cartridge and the drum unit?
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43"Offline" appears on the Status Monitor.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47Toner Low
- 48Access Web Based Management
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)