FAQs & Troubleshooting
Latest |
129 Results
- 102/28/2024Uninstall the drivers. (macOS 13 or greater)
- 201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 301/10/2024Turn the Toner Save mode on or off
- 411/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 508/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 606/01/2023Delete print jobs from the print queue.
- 705/16/2023I cannot print from my computer via USB.
- 804/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 903/27/2023Change the printer driver settings (Windows/macOS)
- 1003/27/2023The printer status is Offline or Paused.
- 1103/17/2023Open the "Scanners and Cameras" and Properties.
- 1202/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1302/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1402/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 1502/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1602/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1702/14/2023Scan a document in Windows 8 and Windows 10.
- 1812/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1912/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2012/13/2022How to identify your Operating System (OS).
- 2109/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2208/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2308/22/2022Configure the Scan to Email Feature (Linux)
- 2408/10/2022A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 2508/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2607/26/2022Configure and use the Scan Key Tool (Linux)
- 2706/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2805/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2905/02/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 3004/20/2022Uninstall the Brother Software and Drivers (Windows)
- 3104/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3204/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 3303/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3403/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3511/10/2021Open the Control Panel (For Windows)
- 3610/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 3705/18/2021Scan a document using Brother iPrint&Scan. (macOS only)
- 3807/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 3907/16/2020Cannot print after a Windows 10 update (June 2020)
- 4007/06/2020Scan using XSane or GIMP (Linux)
- 4107/06/2020Important points for specifying the scan area (Linux)
- 4207/06/2020What driver package format is supported by my Linux distribution?
- 4306/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4405/13/2020Firewall port requirements of the Scan Key Tool (Linux)
- 4504/06/2020I installed scan-key-tool, but it does not work. (Linux)
- 4604/06/2020Delete a network scanner entry. (Linux)
- 4712/06/2019Where can I download Brother iPrint&Scan application for Mac?
- 4812/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 4912/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 5011/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)