FAQs & Troubleshooting
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129 Results
- 1Replace Drum
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Jam Inside
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Jam Tray
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Turn the Toner Save mode on or off
- 10No Toner
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How to identify your Operating System (OS).
- 13The printer status is Offline or Paused.
- 14Toner Low
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What driver package format is supported by my Linux distribution?
- 17"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 18No Drum
- 19Cover is Open
- 20I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 21What is Toner Continue Mode?
- 22Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 23Drum End Soon
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Delete print jobs from the print queue.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30Can I print from or scan to Android™ Smartphone?
- 31Fuser Error or Self-Diagnostic
- 32What is the recommended paper?
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Drum !
- 35Out of Memory
- 36Configure the Scan to Email Feature (Linux)
- 37"Offline" appears on the Status Monitor.
- 38When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 39A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 40Scan and save a document in PDF format for Windows (Scan to File)
- 41No Paper
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 45Clean the Drum Unit.
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 49Unable to Scan / Scan Unable
- 50I cannot print from my computer via USB.