FAQs & Troubleshooting
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130 Results
- 1Replace Toner
- 2Jam Inside
- 3Replace Drum
- 4No Toner
- 5Cover is Open
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7No Drum
- 8Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 9Jam Tray
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11Drum End Soon
- 12I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 13Unable to Scan / Scan Unable
- 14Can I print from or scan to Android™ Smartphone?
- 15Cartridge Error
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17No Paper
- 18Uninstall the drivers. (macOS 13 or greater)
- 19I am unable to print from a client PC to a printer on a print server. (Linux)
- 20Can I use AirPrint with my Brother machine?
- 21How to identify your Operating System (OS).
- 22What is Toner Continue Mode?
- 23Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Wrong Paper Type
- 26Toner Low
- 27What driver package format is supported by my Linux distribution?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Clean the Drum Unit.
- 34Where can I find my Brother machine's serial number?
- 35Uninstall the Brother Software and Drivers (Windows)
- 36Turn the Toner Save mode on or off
- 37Delete a network scanner entry. (Linux)
- 38Windows 10 Support Information
- 39A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 40"Offline" appears on the Status Monitor.
- 41Open the "Scanners and Cameras" and Properties.
- 42What is the difference between the toner cartridge and the drum unit?
- 43Scan a document and e-mail it as an attachment (For Macintosh)
- 44Change the printer driver settings (Windows/macOS)
- 45Print Unable or Print Unable XX
- 46Fuser Error or Self-Diagnostic
- 47Scan and save a document in PDF format for Windows (Scan to File)
- 48I cannot scan via USB. (Mac OS X)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Out of Memory