FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4How do I clear the message "PAPER JAM" from the display?
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Delete print jobs from the print queue.
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan and save a document in PDF format (Scan to File)
- 9Can I print from or scan to Android™ Smartphone?
- 10Change the printer driver settings (Windows/macOS)
- 11How do I clear Machine Error 46?
- 12How do I load 10 x 15 Glossy paper into my machine?
- 13How to identify your Operating System (OS).
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 16Is my Brother machine compatible with Windows Vista?
- 17In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 18Windows 7 Support Information
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 23Change the user interface of ControlCenter3
- 24Scan a document using "Scanner and Camera Wizard" in Windows XP
- 25Scan a document from a Windows XP application
- 26"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 27Where is the USB port on the machine?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 30"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 31What driver package format is supported by my Linux distribution?
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35Where can I get FaceFilter Studio and what can I do with this application?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Why can't I print when an ink cartridge is empty?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Open the Status Monitor
- 42Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 43Is there any way to reduce Ink consumption when printing from my computer?
- 44Images of the thumbnail page from the media (memory) card won't print.
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Can I use AirPrint with my Brother machine?
- 49The printer status is Offline or Paused.
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?