FAQs & Troubleshooting
![]() |
Popular |
208 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4Can I print from or scan to Android™ Smartphone?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Paper Jam
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15How to identify your Operating System (OS).
- 16When I print, the pages are smudged with ink. What should I do?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 19When I print photos, the color quality is not good.
- 20When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 21Pre-Required Procedures (Linux)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27The printer status is Offline or Paused.
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31One or more of my colors are not printing (blank). What can I do?
- 32When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 33Set the date and time
- 34I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 35How do I load envelopes into my machine?
- 36I'm using Macintosh. What is the PreScan option used for?
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 39Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 40Improve poor print quality.
- 41Is there a way to view how much ink is remaining?
- 42I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45I cannot print from my computer via USB.
- 46Change the printer driver settings (Windows/macOS)
- 47Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 48Is my Brother machine compatible with Windows Vista?
- 49Which E-mail packages are compatible with ControlCenter3?
- 50Is there any way to reduce Ink consumption when printing from my computer?