FAQs & Troubleshooting
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204 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2How do I clear Machine Error 46?
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5Delete print jobs from the print queue.
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Why can't I print when an ink cartridge is empty?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13One or more of my colors are not printing (blank). What can I do?
- 14Where is the USB port on the machine?
- 15How do I load paper?
- 16What driver package format is supported by my Linux distribution?
- 17I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 18To install the printer driver easily using a tool. (Linux)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Change the printer driver settings (Windows/macOS)
- 21Scan and save a document in PDF format (Scan to File)
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 25I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 26When printing from my Apple Mac OS X, the print is coming out mirrored.
- 27"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 28How do I clear the message "PAPER JAM" from the display?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 31I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33Scan an image and insert it in a Windows XP application
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37Windows 10 Support Information
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 44When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 45I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 46Scan a document in Mac OS X 10.7.
- 47Scan a document in Mac OS X 10.6.
- 48Scan a document from a Windows XP application
- 49Is there a way to view how much ink is remaining?
- 50I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?