FAQs & Troubleshooting
![]() |
Popular |
208 Results
- 1When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Scan and save a document in PDF format (Scan to File)
- 5Which E-mail packages are compatible with ControlCenter3?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When I print, the pages are smudged with ink. What should I do?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17How do I print on an envelope?
- 18Cannot print after a Windows 10 update (June 2020)
- 19Pre-Required Procedures (Linux)
- 20I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 23Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 27Where is the USB port on the machine? I can't find it on the back of the unit.
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31How can I clear the "INK EMPTY" message?
- 32Is there any way to view how much ink is remaining?
- 33Important points for specifying the scan area (Linux)
- 34Check the firmware version.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Can I print from or scan to Android™ Smartphone?
- 37Change the printer driver settings (Windows/macOS)
- 38The printer status is Offline or Paused.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40How do I clear Machine Error 46?
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45I am having issues with the paper feed. What can I do?
- 46What kind of Media Adapter can I use?
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 49I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 50When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?