FAQs & Troubleshooting
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233 Results
- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2Pre-Required Procedures (Linux)
- 3Does NC-2200w work with Windows Vista?
- 4How do I clear Machine Error 46?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6All print jobs are aborted and nothing is printed. (Linux)
- 7Windows 10 Support Information
- 8The printer status is Offline or Paused.
- 9Functions supported in the Windows 7 built-in drivers
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17How do I print on an envelope?
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19The driver installation finished successfully but I cannot print. (Linux)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21The keys on the control panel do not respond.
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 24Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 29I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31Why can't I print when an ink cartridge is empty?
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 34Windows 7 Support Information
- 35Is my Brother machine compatible with third party print servers?
- 36I cannot scan via USB. (Mac OS X)
- 37I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 38I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43Cannot print after a Windows 10 update (June 2020)
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 45I cannot print from my computer via USB.
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 48Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.