FAQs & Troubleshooting
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111 Results
- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2I get an error message and cannot update the firmware. (Windows 10 or later)
- 3How do I change the Language setting of the printer?
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5Which brands of Ni-MH rechargeable batteries do you recommend?
- 6The label is not printed correctly.
- 7How do I print multiple lines and how many lines can I print?
- 8My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 10The tape got jammed or stuck in the printer.
- 11Can I change the text settings line by line?
- 12How do I change the size of characters?
- 13How do I initialize and clear the printer to factory default settings?
- 14Where can I download the latest P-touch Editor for Mac?
- 15How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 16The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 17How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 18How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26A tape jam which cannot be cleared keeps occurring.
- 27I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 28The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 29The top and base layers of the laminated tape are misaligned.
- 30How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31How to identify your Operating System (OS) for Windows or Mac
- 32I cannot read the display clearly (the screen is too light or dark).
- 33The printed label contains blank horizontal lines.
- 34The label is not printed even though I pressed the print key.
- 35The display remains blank after the power is turned on.
- 36How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 37How to use the Numbering function (P-touch Editor 5.x for Windows)
- 38I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 39P-touch Editor crashes when I open it on my Mac.
- 40My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 41Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 42I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 43Can my printer use TZ/TZe tapes?
- 44Where can I find my Brother printer's serial number?
- 45How to install Brother software on a computer not connected to the Internet
- 46I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 47I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 48I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 49How to open the Devices and Printers window
- 50I cannot save a file downloaded from the Brother support website (For Windows)